Return & Refund

At Bullibone, customer satisfaction is our priority. We are committed to providing high-quality sports racks and storage solutions. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the terms and procedures for returning products purchased from https://bullibone.shop/.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all parts, accessories, and documentation
• Be accompanied by proof of purchase or order confirmation

Returns requested after the 14-day return period may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Used, damaged, or altered products
• Items damaged due to improper use or installation
• Products returned without original packaging
• Clearance, final sale, or promotional items (where specified)
• Customized or special-order products

3. How to Initiate a Return

To request a return, please contact our customer support team and provide:

• Order number
• Full name
• Reason for return
• Photos of the item if it is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions.

4. Return Processing Time

After we receive and inspect your returned item, your return will be processed within 3 business days.

You will receive an email notification once your return has been approved or rejected.

5. Refunds

If your return is approved, a refund will be issued to the original payment method used during checkout.

Please note:

• Refunds may take several business days to appear in your account depending on your financial institution or payment provider.
• Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery.

After reviewing the issue, we may offer:

• A replacement product
• A full refund
• A partial refund
• Store credit

depending on the circumstances.

7. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged
• The item is defective
• An incorrect item was shipped by Bullibone

We recommend using a trackable shipping method when returning products.

8. Exchanges

If you would like to exchange a product for another item or replacement, please contact our customer support team. Exchanges are subject to product availability.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Bullibone

Website: https://bullibone.shop/

Contact Page: https://bullibone.shop/contact-us/

Email: support@bullibone.com

Phone: +1 (307) 762-9209

Address:
112 Main St
Burlington, WY 82411
United States

Business Hours:
Monday – Friday
9:00 AM – 7:00 PM (USA Time)

Live Chat:
Chat with us live through our website for immediate assistance.